Terms and Conditions

Date: February 2026

General Terms and Conditions for Accommodation

The following General Terms and Conditions (hereinafter “GTC”) govern the contractual relationship between the guest and Carl.22 GmbH & Co. KG (hereinafter “Carl.22”), in addition to the statutory provisions. Insofar as they are validly agreed, they form part of the accommodation contract concluded upon booking. Please read these terms and conditions carefully.

Carl.22 operates high-quality, contactless city apartments in Eisenach. The accommodation does not have a reception desk. All processes – from booking and check-in to payment – are carried out digitally and contactlessly.

§ 1 Scope

These General Terms and Conditions apply to all bookings of accommodation with Carl.22, regardless of the booking method. Carl.22 is entitled to enter into different agreements with the guest on a case-by-case basis. Individual agreements take precedence over these General Terms and Conditions.

For bookings made via third-party platforms (e.g. Booking.com, Airbnb, Expedia or similar online travel portals, hereinafter ‘OTA’), the booking, cancellation and payment terms and conditions of the respective platform shall apply in addition. Where the OTA’s terms and conditions differ from these Terms and Conditions, the OTA’s terms and conditions shall take precedence. In all other respects, these General Terms and Conditions apply in full, in particular with regard to the house rules, rules of conduct and contractual penalties.

§ 2 Conclusion of the Contract

By making a booking, the guest makes a binding offer to Carl.22 to enter into an accommodation contract. The booking may be made by telephone, in writing, by email or via the Carl.22 website.

The accommodation contract comes into effect upon receipt of the booking confirmation from Carl.22. The booking confirmation does not need to be in any specific form.

The guest making the booking (hereinafter referred to as the ‘main booker’) must be of legal age (at least 18 years old) and have full legal capacity at the time of booking. The main booker is liable for all obligations arising from the accommodation contract, including those of travelling companions, provided that they have arranged their booking.

Bookings on behalf of third parties are only permitted subject to prior agreement with Carl.22. The main booker must provide the full personal details of the actual guest prior to arrival.

§ 3 Rates, Services and Prices

The services to be provided are determined exclusively by the booking confirmation in conjunction with the relevant rate description. The prices quoted are final prices, inclusive of statutory VAT.

Carl.22 offers various rates, which differ in terms of price, payment and cancellation conditions. The applicable rate conditions will be communicated to the guest at the time of booking and form an integral part of the accommodation contract. Carl.22 reserves the right to amend, extend or restrict the range of rates at any time. For existing bookings, the rate conditions agreed at the time of booking shall apply.

Tourism promotion levy: The tourism promotion levy charged by the City of Eisenach is not included in the accommodation price. It currently amounts to €1.00 per adult (aged 18 and over) per night, up to a maximum of 14 nights per stay. The levy will be charged to the guest’s booking account and must be paid before arrival. In the event of cancellation, the tourism promotion levy will be refunded in full.

Additional services: Charges for optional and additional services (e.g. parking space, pet accommodation) are not included in the accommodation price and are shown separately.

§ 4 Payment

Carl.22 is a contactless accommodation with no reception. All payments must therefore be made by non-cash methods. Accepted payment methods are credit card and PayPal. In individual cases, Carl.22 may also accept payment in advance or by bank transfer upon request. Cash payments are not accepted.

The terms of payment are determined by the rate booked. Unless the rate specifies otherwise, the following terms of payment apply:

A deposit of 25 per cent of the total price is due upon conclusion of the contract.

The balance must be paid no later than 30 days before the start of the tenancy.

For bookings made less than 30 days before the start of the tenancy, the full amount is due immediately.

If the deposit or balance is not received on time, Carl.22 is entitled to withdraw from the contract following a reminder setting a reasonable deadline. In this case, the guest may be charged cancellation fees in accordance with § 7.

§ 5 Security Deposit

Carl.22 may require the guest to pay a security deposit to cover any damage to furnishings and fittings, as well as any outstanding charges. The guest will be informed of the amount of the security deposit at the time of booking or prior to arrival.

The security deposit is collected exclusively via credit card pre-authorisation. No charge will be made to the credit card account; the relevant amount will simply be blocked as security.

Once the flat has been returned in good order and checked for any damage, the pre-authorisation will be released immediately. Any justified claims by Carl.22 may be set off against the security deposit. The security deposit does not bear interest.

§ 6 Check-in, Arrival and Departure

Digital Check-in

Prior to arrival, guests must complete the digital check-in via the online system provided by Carl.22. Guests are obliged to provide all required information fully and truthfully. Check-in is only considered complete once all mandatory details have been provided in full and the booking account has been settled in full.

For foreign guests (guests who are not German nationals), the registration requirements of the Federal Registration Act (BMG) also apply. These guests are obliged to complete a registration form on the day of arrival, sign it by hand and provide proof of identity by presenting a valid identity document (passport or passport substitute).

Arrival

The flat will be made available to the guest from 15:00 on the day of arrival. Arrivals between 15:00 and 20:00 are possible without prior arrangement. Arrivals after 20:00 must be arranged in advance with Carl.22.

Access to the flat will only be granted once the digital check-in has been fully completed and the booking account has been settled.

No-show

If the guest does not arrive by midnight on the day of arrival at the latest, this is considered a no-show. A no-show is automatically treated as a chargeable cancellation. The cancellation conditions of the booked rate in accordance with § 7 apply. A separate notice of cancellation from the guest is not required in this case.

Departure

On the day of departure, the flat must be vacated by 10:00 at the latest and handed over in a satisfactory condition. The provisions regarding cleaning and handover set out in § 12 must be observed.

§ 7 Cancellation and Withdrawal

The conclusion of the accommodation contract obliges both contracting parties to fulfil their obligations. Withdrawal without charge is only possible if this is expressly provided for in the booked rate.

Rate-dependent cancellation conditions

The cancellation conditions depend on the rate booked. Carl.22 offers, amongst others, the following rate categories:

Full-Flex rate: Free cancellation up to 24 hours before the agreed arrival time. In the event of later cancellation or no-show, 100% of the total price will be charged.

Semi-Flex rate: Free cancellation until 15:00 on the fourteenth day before the arrival date. In the event of later cancellation or no-show, 100% of the total price will be charged.

Non-refundable rate: The total price is due at the time of booking and will not be refunded in the event of cancellation or no-show.

The above list is not exhaustive. Carl.22 may offer other rates with different cancellation conditions (e.g. early-booking rates, promotional rates or special agreements). The applicable cancellation conditions will be communicated to the guest at the time of booking.

General Cancellation Policy

Cancellations must be made in writing (e.g. by email). The date on which Carl.22 receives the notice shall be decisive.

The guest reserves the right to provide evidence of lesser damage. Carl.22 is obliged to take into account any expenses saved and income generated from letting the property to another party.

The guest may nominate a replacement guest who is prepared to take over the existing contractual relationship. Carl.22 may object to such a takeover if there are justified doubts as to the suitability or reliability of the replacement guest. In the event of a takeover, the original guest and the replacement guest shall be jointly and severally liable for the rental price and any additional costs.

Bookings via OTAs: For bookings made via third-party platforms, the cancellation terms and conditions of the respective platform apply exclusively.

Guests are advised to take out travel cancellation insurance.

§ 8 Access and Keys

Following successful check-in, the guest will be granted access to the flat via the access system used by Carl.22. Carl.22 reserves the right to change or upgrade the access system at any time.

Where a physical key is provided to the guest, it must be returned to the designated location upon departure. Carl.22 must be notified immediately of any loss of a key. A flat-rate charge of €750.00 will be levied for the loss of a key, which covers the cost of replacing the locking system. The guest reserves the right to provide evidence of lesser damage.

§ 9 Guests’ Obligations and House Rules

General Duty of Care

The guest must treat the rented premises, furnishings and fixtures with due care. Any damage culpably caused by the guest, their companions or visitors shall be attributed to the guest in accordance with statutory provisions. The guest is obliged to report any damage to Carl.22 without delay. If the guest fails to report the damage in good time and this results in consequential damage, they shall be liable for compensation.

Occupancy

The maximum number of persons agreed at the time of booking must be adhered to. Any occupancy exceeding the number of persons booked must be notified to Carl.22 in advance and requires prior consent. A surcharge of €75.00 per night will be levied for each additional, unbooked person. In the event of a significant exceeding of the maximum occupancy limit, Carl.22 is entitled to terminate the booking immediately without notice.

Children and Minors

Children and minors are welcome when accompanied by adults. Carl.22 expressly points out that the apartments are not equipped for children. The duty of supervision and full responsibility for accompanying children and minors lie exclusively with the accompanying adults. Carl.22 accepts no liability for damage or injury to children and minors resulting from inadequate supervision.

Smoking Ban

Smoking is strictly prohibited in all indoor areas of the apartments. This expressly includes e-cigarettes, vapourisers, shishas and similar products. Smoking is permitted exclusively on the balcony, provided the apartment has one, and only when the doors and windows are closed. Any breach of the smoking ban will result in a contractual penalty of €500.00. The guest reserves the right to provide evidence of lesser damage.

Ban on Events and Parties

The organisation of events, parties, celebrations or similar gatherings in the apartments is prohibited. The apartments are situated in a residential area. In the event of a breach, a contractual penalty of €1,000.00 will be imposed. In such cases, Carl.22 is also entitled to terminate the accommodation contract immediately without notice. The guest reserves the right to provide evidence of lesser damage.

Quiet hours

The statutory quiet hours must be observed. In particular, noise levels must be kept to a reasonable volume between 22:00 and 08:00 and between 13:00 and 15:00. Radio, television and audio equipment must always be set to a reasonable volume.

Communal Areas

Guests must not use the building’s communal areas (stairwells, corridors, entrance areas) to store items (e.g. pushchairs, bicycles, suitcases, shoes). In the event of a breach, a contractual penalty of €250.00 will be imposed. The guest reserves the right to provide evidence of lesser damage.

§ 10 Pets

Pets may only be brought into the accommodation following prior booking and express authorisation by Carl.22. Such authorisation applies only on a case-by-case basis and may be revoked should any problems arise.

If a pet is brought into the flat without prior booking and authorisation, an additional charge of €100.00 will be levied. Irrespective of this, the guest shall be liable, within the limits of the statutory provisions, for all damage caused by pets.

§11 Parking Space

Carl.22 offers the use of parking spaces in a municipal car park as an additional service. The parking space must always be booked for the entire duration of the stay. The parking fee is shown separately.

The guest will receive a parking ticket for the duration of their stay, which will be left in the flat. The parking ticket must be returned on departure. If the parking ticket is not returned, a flat-rate charge of €75.00 will be levied.

Disclaimer: The multi-storey car park is not operated by Carl.22. Carl.22 accepts no liability whatsoever for damage to the vehicle, theft, loss or any other damage arising in connection with the use of the multi-storey car park. Any complaints must be addressed exclusively to the car park operator.

§ 12 Cleaning and Condition on Departure

The guest must leave the flat in a tidy condition on departure. In particular:

1. The kitchen must be left in a clean condition.
2. Used crockery must be placed in the dishwasher.
3. Rubbish must be disposed of in the designated bins.
4. Windows and doors must be closed.

If the kitchen is not left in a clean condition or the used crockery is not placed in the dishwasher, a cleaning surcharge of €60.00 will be levied.

Any additional, exceptional soiling or damage will be invoiced according to the actual cost incurred.

§ 13 Safe

A safe with an individually programmable combination lock is available to guests in the apartments. The safe is provided purely as a convenience and does not meet any specific security requirements. Carl.22 accepts no liability for the contents of the safe.

If a guest locks themselves out of the safe and emergency opening is required, a flat fee of €75.00 will be charged.

§ 14 Luggage storage

Storage of luggage outside the booked period of stay is provided solely as a gesture of goodwill and without any liability on the part of Carl.22. Luggage is stored at the guest’s own risk.

§ 15 Internet Use (Wi-Fi)

Carl.22 provides the guest with free Wi-Fi access. The guest is solely responsible for all data transmitted via the Wi-Fi connection and for any actions carried out via it. The guest is obliged to comply with applicable law when using the Wi-Fi.

The guest shall indemnify Carl.22 against all claims by third parties arising from the guest’s unlawful use of the Wi-Fi access. This also includes the costs of any legal defence.

§ 16 Liability

Liability of Carl.22

Carl.22 is liable for ensuring that the description of the flat is accurate and that the contractually agreed services are duly provided.

Carl.22’s contractual liability for damage other than personal injury is limited to three times the price of the overnight stay, provided that the damage is not due to gross negligence or wilful misconduct, or constitutes a breach of material contractual obligations.

Personal belongings

Carl.22’s liability for the guest’s personal belongings in accordance with § 701 et seq. of the German Civil Code (BGB) is excluded to the extent permitted by law. Carl.22 does not operate a reception and does not offer any storage facilities. The safe provided in the apartments does not constitute a storage facility within the meaning of § 701 et seq. of the German Civil Code (BGB).

Guest’s liability

The guest shall be liable for all damage caused culpably by themselves, their accompanying persons or visitors to the rented premises, the furnishings, the building or the associated facilities.

§ 17 Termination

There is no right to terminate the accommodation contract by giving notice. Both parties are entitled to terminate the contract without notice for good cause in accordance with § 543 of the German Civil Code (BGB).

For Carl.22, good cause shall be deemed to exist in particular in the event of:

1. significant use of the flat in breach of the contract,
2. significant disregard of the house rules or these General Terms and Conditions,
3. the holding of unauthorised events or parties,
4. significant exceeding of the maximum occupancy limit,
5. endangering other residents or the building.

Extraordinary termination shall generally take place following a prior warning. A warning is not required if the misconduct is so serious that Carl.22 cannot reasonably be expected to continue the contractual relationship. In the event of justified extraordinary termination, Carl.22 retains the right to the agreed rent.

§ 18 Notification of defects

The guest is obliged to notify Carl.22 immediately of any defects in the flat that go beyond a mere inconvenience. If the guest fails to report the defect, they shall have no claims for non-performance of the contractual services, unless the defect was clearly apparent to Carl.22.

§ 19 Data Protection

Carl.22 processes the guest’s personal data in connection with the initiation and performance of the contract, as well as in fulfilment of legal obligations. This includes, in particular, data from digital check-in, booking processing, payment processing and the fulfilment of registration obligations.

Details regarding data processing are set out in Carl.22’s privacy policy, available at https://carl22.de/datenschutz/.

§ 20 Overview of Contractual Penalties and Additional Charges

For clarity, the contractual penalties and additional charges governed by these General Terms and Conditions are summarised below:

• Breach of the smoking ban (§ 9): €500.00
• Events/parties (§ 9): €1,000.00
• Use of communal areas (§ 9): €250.00
• Pets without authorisation (§ 10): €100.00
• Failure to return the parkting ticket (§ 11): €75.00
• Kitchen cleaning surcharge (§ 12): €60.00
• Emergency opening of safe (§ 13): €75.00
• Additional guest per night (§ 9): €75.00
• Loss of key (Section 8): €750.00

The guest reserves the right to provide evidence of lesser damage.

§ 21 Limitation period

The statutory provisions of the German Civil Code (BGB) apply to the limitation period for mutual claims between the guest and Carl.22.

§ 22 Choice of Law and Jurisdiction

German law shall apply. If the guest has their habitual residence abroad, they shall also enjoy the protection afforded by the mandatory provisions of the law of their country of residence in accordance with Article 6(2) of the Rome I Regulation.

The place of jurisdiction for claims brought by the guest against Carl.22 is Eisenach. For claims brought by Carl.22 against merchants, legal entities under public or private law, or persons who do not have a general place of jurisdiction in Germany or who have transferred their place of residence abroad after the conclusion of the contract, Eisenach is agreed as the exclusive place of jurisdiction.

§ 23 Severability clause

Should any individual provisions of these General Terms and Conditions be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a provision that most closely approximates the economic purpose of the invalid provision.